The shift ends, the selling does not.
It answers the product and order questions that come in on WhatsApp from the store's live data, at midnight too. If it is asked something it does not know, it never makes anything up. It hands the subject to your team.
What it does
- Message
The customer writes on WhatsApp
The hour makes no difference, midnight included.
- Data
The agent looks at the store data
It reads the product, the stock and the order status from live data.
- Answer
It answers the question
It writes back from the real data, in your tone of voice.
- Handover
It hands over when it has to
It never makes up what it does not know. When the subject goes past its scope, it hands the conversation to your team.
Does something like this run at your company?
Tell us about your process and we'll show you the closest build, live.