01
Requests all over the place
Requests come in by email. Sometimes there's a PDF attached, sometimes an Excel file, sometimes just two lines.
A pricing agent for
freight forwarders.
It reads the request that lands in your inbox, matches the route and the rates, then drafts the quote and sends it to your customer. It works from your own rate sheet, and no quote goes out until you approve it.
01Situation
If one of these happens to you too.
Your process is probably fine. The trouble is that every step goes through someone's hands. While that person is busy, the request waits, the quote waits, the customer waits.
02
Routes and rates by hand
For every request we find the lane, open the rate sheet and pull the line items out by hand.
03
Quotes typed from scratch
We write the quote email from scratch every single time.
04
A customer left waiting
On a busy day the quote goes into the queue and the customer waits.
02Stage
From request to quote in three stages.
The agent turns an emailed request into a quote. Here is what it does at each stage.
Stage 01
Collecting requests
Every request that arrives by email lands in one place. The agent reads the type of cargo, the origin and destination, the dimensions and the date from the email and its attachments. If something is missing it asks the customer, and the request doesn't move on until it is complete.
- Channel
- Input
- Free text, PDF and Excel attachments
- Output
- A request record with every field filled in
Stage 02
Matching route and rates
The agent matches the request to the lanes you work, picks the right route and finds the valid price on your rate sheet. The price is calculated straight from your rate sheet, so there is no guessing and no rounding at this stage. Surcharges and validity dates come from your rate sheet too.
- Source
- Your lanes, your rate sheet
- Calculation
- Straight from your rate sheet, no guessing
- Output
- Route, line items and total price
Stage 03
Drafting and sending the quote
The agent writes the quote email in your template and in your voice. The draft goes to your team first. It reaches the customer once you approve it, and nothing goes out before that.
- Format
- Your quote template
- Gate
- Your team's approval
- Output
- The quote email your customer receives
03Your setup
The agent comes ready-made, the setup is yours.
An off-the-shelf tool knows nothing about your rates, your lanes or the way you write. We set the agent up with all of that, so you don't have to build anything.
- Your rates
- Your price lists, your surcharges and how long each one is valid.
- Your lanes
- The routes you work, the transport modes, what your service covers.
- Your systems
- Email, your rate files and your operations software. We connect to the tools you already use. You won't have to install a new one.
- Your voice
- The agent writes to your customers the way you write to them.
- Your rules
- You decide which step waits for approval and which one runs on its own.
04Control
On the steps that matter, you have the final say.
The approval points are there from the first day of the setup.
Never makes things up
It speaks only from your data. When the information isn't there, it says so and hands the matter to your team.
Knows its limits
AI steps in only where it is needed. Sensitive steps like pricing, sending email and scheduling run exactly on your rules, with no room for guessing.
Asks you
Steps like sending a quote to the customer, changing a price or writing a record into your system wait for your approval. During the setup we decide together which steps go to approval.
Stops when something's off
If something unexpected happens it stops the job and tells your team. It won't quietly do the wrong thing. We watch the system, so we usually see the problem before you do.
05Process
From discovery to live.
The agent comes ready-made, so all that's left is the part that belongs to you.
Discovery
We go through your request and quote flow together and decide what the agent takes over.
Design
We fit the agent to your process. The rules, the approval points and the systems we'll connect become clear.
Build
We load your rates and your lanes, then connect the agent to your systems.
Pilot
We test it on real requests in a limited scope and fine-tune it.
Live
We take it live at full scope. Monitoring and improvement stay with us afterwards.
Live in weeks.
How the logistics build
works.
If the answer isn't here, write to us. We reply within 24 hours.
Ask for a live demo01Is the agent ready-made, or do you build it from scratch?
The agent comes ready-made. Collecting requests, matching route and rates and sending the quote work the same way at every forwarder, so that part arrives built. What's yours is the setup: your rates, your lanes, your quote template and your voice.
Beta means this: the agent works, and it keeps maturing with the first setups.
02Will it send the quote to the customer on its own?
Not unless you want it to. By default the quote goes to your team for approval first. During the setup we decide together which steps go to approval and which ones run on their own.
03Do we have to change our systems?
No. We connect to your email, your rate files and your operations software as they are, and the agent reads from them and writes back to them. You won't have to install a new system. For following and approving quotes we give you a separate panel.
04Our operations software is homegrown, or very old. Can you connect to it?
In most cases, yes. If there is an API we connect to it directly. If there isn't, we use whatever is available: the database, a file export or the emails the system sends. If no way in exists at all, we tell you at discovery and we don't start the build.
05How long until it goes live?
Discovery, design, build, pilot and live. It usually starts working within 4–6 weeks. The agent comes ready-made, so most of that time goes into the parts that belong to you.
06How does pricing work?
No setup fee. You pay a single amount each month. Running the system, watching it, improving it and support are all in there. We give you the amount in writing before the setup, and we don't change it as long as the scope stays the same.
Tell us about your quoting process.
Let us show you the agent live, running on your requests and your rate sheet.