The order is confirmed, the customer knows.
The WhatsApp message goes out the moment the order is confirmed. Nobody has to remember it, and "where is my order?" is answered before the phone rings.
What it does
- Event
The order is confirmed
The order status turns to confirmed in the store.
- Matching
It finds the customer and the template
The automation matches the order to the customer and picks the right message template.
- Action
The WhatsApp message goes out
It sends the message to the customer's number on its own.
- Result
The customer knows
"Where is my order?" is answered before the phone rings. Nobody has to remember a thing.
Does something like this run at your company?
Tell us about your process and we'll show you the closest build, live.